Phone orders that answer themselves
Bilnaro answers your guests’ calls, understands their order in German and puts it, fully structured, into your management portal. No missed calls, no hold times, no extra staffing costs.
Everything so no call is lost
Bilnaro handles phone orders end to end – you focus on cooking.
You keep your number
No new number on flyers, signs and Google. You forward your existing number – from then on it is answered around the clock, even when your team is busy cooking.
Understands real German
Natural conversations instead of a keypad menu. Guests order, think it over, change something and ask questions – just like with a person on the phone.
Ingredients, allergens, “without onions”
The assistant answers questions about the ingredients of your dishes and knows, per dish, what your kitchen can leave out. Whatever you have not entered is never promised.
Extras and preparation
Extra cheese, spicy, al dente – you decide per dish what is possible and what it costs. The guest hears the surcharge on the phone, not at the till.
Orders you can rely on
Every order sits complete in the portal – items, quantities, special requests, pickup or delivery. The total is calculated by our system, not by the AI.
When a guest wants a human
If a caller explicitly asks for a staff member, the assistant connects them to the number you set. If nobody picks up, the guest hears a short message instead of silence. With no number set, the assistant never promises a transfer.
No recording, with an AI disclosure
We do not record your guests’ calls. And the assistant states right in the greeting that it is an AI – as the EU AI Act has required since August 2026.
Three steps to an order
No new system for your guests – they simply call like they always have.
Guest calls
Your guest dials your usual phone number. The AI assistant greets them in German.
Order in conversation
The assistant takes the order, answers questions and confirms everything at the end.
You receive the order
The structured order appears instantly in your management portal – with every detail.
Try the assistant on the phone
The assistant picks up just like a real restaurant. Order whatever you like — in German — and your order shows up right below, seconds later.
Test number
+49 6151 7074228Before you call, have a quick look at what there is — further down this page under The demo menu.
This is a demo restaurant. Nothing gets delivered and nothing gets charged.
Stay on the line until the end — your order only appears once the assistant has said goodbye.
After you hang up, your order appears further down this page under The last 10 orders.
The demo menu
Ingredients or allergens? Just ask the assistant on the phone. You can also leave an ingredient out — just say “ohne Zwiebeln” (without onions) and it will tell you whether the kitchen can do that.
Where it delivers
Name one of these places on the phone. Any other one the assistant turns down — exactly as the real restaurant would. It tells you the delivery fee by itself, as soon as it reads your address back.
The last 10 orders
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We only show the dishes and a masked phone number so you can spot your own order. Name and address are never displayed here.
Has the assistant convinced you?
If you would like to use it in your restaurant, please fill in the form – we will call you back. On the call you tell us briefly how orders reach you today, and we tell you what the assistant could take over for you and what it could not. Then you decide, in your own time.
We use your details solely to handle your enquiry. Privacy policy
You pay per call, not per minute
A guest who takes their time costs you nothing extra. Every feature is included everywhere – the plans differ only in volume.
Starter
For pickup and small kitchens
- ✓ 150 calls included
- ✓ €0.20 per additional call
- ✓ One location
Standard
For pizzerias and delivery
- ✓ 500 calls included
- ✓ €0.15 per additional call
- ✓ One location
Volume
For high order volume
- ✓ 1,500 calls included
- ✓ €0.12 per additional call
- ✓ Multiple locations
- ✓ A named contact person
Included in every plan
- ✓ Your existing number is forwarded
- ✓ Reachable around the clock
- ✓ Answers on ingredients and allergens
- ✓ Leaving ingredients out, extras, preparation requests
- ✓ Management portal with order status
- ✓ Manage menu, extras and prices yourself
- ✓ Calls are never recorded
- ✓ German-speaking support
One-off setup €199: we enter your menu including extras, set up call forwarding and make a test call together. Pay annually and the setup fee is waived – plus 15% off.
30-day money-back guarantee · cancel monthly · no lock-in
All prices net, plus VAT.
Frequently asked questions
What restaurant owners ask us most often before deciding.
Do I have to change my phone number?
No. You keep your existing number and forward it to Bilnaro. Nothing changes on flyers, signs or Google – from the moment you forward it, your usual number is answered around the clock, even when your team is busy cooking.
What does an AI phone assistant cost for a restaurant?
Bilnaro costs €79 per month for 150 calls, €149 for 500 calls and from €299 for 1,500 calls, all net plus VAT. On top of that comes a one-off setup of €199, which is waived if you pay annually. Billing is per call, not per minute – a guest who takes their time costs you nothing extra.
Are my guests’ calls recorded?
No. Calls to a real restaurant are never recorded – that is hard-wired into the system and cannot be changed by any setting. Only the public demo number on this page records, announces it in the greeting, and deletes the recording after five days.
Will my guest notice they are talking to an AI?
Yes, immediately. The assistant states in its very first sentence that it is an AI assistant – as Article 50 of the EU AI Act requires. That sentence lives in a single place in the code and cannot be switched off by accident.
Can the assistant answer questions about ingredients and allergens?
Yes, but only from what you have entered. The assistant answers from your dish’s own ingredient description and never guesses from general knowledge. Whatever is not in your menu is never promised to the guest – and an ingredient is left out only if you have allowed it for that dish.
What happens when a guest asks for a human?
The assistant connects them to the number you set. If nobody picks up there, the guest hears a short message instead of silence. If you have set no number, the assistant never promises a transfer in the first place.
Can the AI get the total wrong?
No, because the AI does not do the arithmetic. Every single price and the final total are calculated by our software from your stored menu – not by the language model. The AI takes the order; the receipt is written by the system.
Is there an integration with my POS system?
No. Bilnaro currently has no interface to POS systems or delivery platforms. The order appears in full in the management portal, but entering or printing it is on your side. If your workflow strictly depends on the POS, we would rather tell you beforehand than afterwards.